About us

Prime Pottery is based in the city of Bath, Bath and North East Somerset, U.K. I have been trading online since 2004 on various auction sites. If you require any additional information about me or would like additional photos of any of my items then please contact me at ku.oc.oohay@eocsapceb I look forward to doing business with you and hope you will enjoy browsing in my gallery.

Terms and Conditions

Postage and Packing

All pottery items will be carefully packed using large size bubble wrap and secured in a strong box. I try and use recycled packaging when possible to help the environment. I am happy to pack items together to save on postage costs, however, please note there is a 2kg weight limit on airmail items. Items under the value of £20.00 GBP will be sent via 1st class Royal Mail. Items over £20.00 GBP will be sent by Royal Mail 1st class signed for unless specified otherwise on the listing. Overseas items under the value of £20.00 GBP will be sent via Royal Mail airmail. Items above this amount will be sent by Royal Mail international signed for unless otherwise specified on the listing.

Damage

As yet I have never had any damage occur to my items in the postal system. Should there ever be such an unfortunate incident then please take photos of the damage and email them to me. Also please keep the packaging materials as Royal Mail sometimes requires proof of packing so that a claim may be submitted.

Payment

Payment can be made safely and securely with your debit or credit card via the Paypal checkout. I also accept cheques and postal orders from U.K. customers but cheques must be cleared before we can dispatch your item. If you wish to pay by cheque please contact me at ku.oc.oohay@eocsapceb

Returns

I do my best to describe the pottery accurately however should I miss any faults please contact me within ten days of receiving your item and we will be happy to refund on return. If returning because of a change of mind I will refund the cost price but the buyer must pay the return postage.

Privacy policy

No personal information is displayed online in unsecured areas or is accessible to the general public. We will contact you by email purely to complete your order or answer questions. No information will be shared with any third party other than for payment processing or delivery services. Primepottery respects its clients privacy at all times.

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Paypal to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you're ordering. You may also choose to provide me with additional personal information, if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including: as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support; when you have provided your affirmative consent, which you may revoke at any time, if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with Paypal Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Paypal Policy and Terms of Use.

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows: Paypal. I share information with Paypal as necessary to provide you my services and comply with my obligations under both the Paypal Policy and terms of Use. Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services. Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 6 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access.

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below. Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request. Object. You can object to my processing of some of your information based on my legitimate interests. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Rebecca Pascoe, am the data controller of your personal information. If you have any questions or concerns, you may contact me at becpascoe@yahoo.co.uk .